In October, we discussed the eight phrases of the customer experience that permeate every type of business.
In December, we will be discussing how we can implement specific, intentional steps for our members in order to improve customer retention and generate more members who share about Young Living with others!
If you aren't familiar with the book, here is some more information on Never Lose a Customer Again:
Losing customers is the biggest threat facing businesses today - and yet, most entrepreneurs aren't doing anything about it.
After spending time chasing new members, inviting them to take a look at the starter kit, showing them all the benefits of the oils, and finally getting them to make a purchase, so many people drop the ball at the very moment their customers are just getting started. This results in members not using their oils, not looking into the other products offered, and ultimately letting their accounts go inactive. They never become loyal customers, and they certainly are not sharing about the products with others.
The good news is that it's easier the you might think to generate long-term loyalty. Joey Coleman teaches about the First 100 Days of the customer relationships and how crucial your customer's experience during that time is for their long-term satisfaction and your long-term success.
Grab your copy of Never Lose a Customer Again here:
Hardcover Book version
Kindle version
If you purchase a physical copy of the book, you can go right HERE to download the first three chapters while you wait.
If you're a hard sell and you need an overview of the book before you can buy, I highly recommend listening to THIS PODCAST with Joey Coleman.
Location:
Rosita's Mexican Restaurant
2310 W Southport Rd
Indianapolis, IN 46217
Join us at 6pm for dinner and 7pm for the meeting. We will wrap up between 8-8:30pm.
We'll see you on Monday, December 3rd!
In December, we will be discussing how we can implement specific, intentional steps for our members in order to improve customer retention and generate more members who share about Young Living with others!
If you aren't familiar with the book, here is some more information on Never Lose a Customer Again:
Losing customers is the biggest threat facing businesses today - and yet, most entrepreneurs aren't doing anything about it.
After spending time chasing new members, inviting them to take a look at the starter kit, showing them all the benefits of the oils, and finally getting them to make a purchase, so many people drop the ball at the very moment their customers are just getting started. This results in members not using their oils, not looking into the other products offered, and ultimately letting their accounts go inactive. They never become loyal customers, and they certainly are not sharing about the products with others.
The good news is that it's easier the you might think to generate long-term loyalty. Joey Coleman teaches about the First 100 Days of the customer relationships and how crucial your customer's experience during that time is for their long-term satisfaction and your long-term success.
Grab your copy of Never Lose a Customer Again here:
Hardcover Book version
Kindle version
If you purchase a physical copy of the book, you can go right HERE to download the first three chapters while you wait.
If you're a hard sell and you need an overview of the book before you can buy, I highly recommend listening to THIS PODCAST with Joey Coleman.
Location:
Rosita's Mexican Restaurant
2310 W Southport Rd
Indianapolis, IN 46217
Join us at 6pm for dinner and 7pm for the meeting. We will wrap up between 8-8:30pm.
We'll see you on Monday, December 3rd!
